Refund Policy

This policy describes how 51K.ca handles returns, refunds, and items that arrive damaged. Statutory rights under Ontario consumer protection law are not limited by this page.

1. Return window

Unused items in original packaging may be returned within 14 days of delivery or pickup, unless the listing states the item is final sale (for example, clearance or custom-cut goods). Start a return by emailing info@51wood.ca with your order number.

2. Condition

Returned items must be unused, complete, and in sellable condition with original packaging and accessories. We may refuse a return or deduct a restocking amount if the item is used, missing parts, or damaged by the customer.

3. Refund method and timing

Approved refunds are issued to the original Stripe payment method. Processing typically takes 5–10 business days after we receive and inspect the return, plus your bank or card issuer's posting time. Shipping fees are refunded only when the return is due to our error or a defective/damaged item.

4. Damaged or incorrect items

If an item arrives damaged, defective, or not as described, contact us within 7 days with photos. We will arrange a replacement, repair, or refund. Do not discard the packaging until we confirm next steps.

5. Payment failures

If a payment is declined or the connection drops before Stripe confirms the charge, you are not billed for that attempt. You may retry from checkout. Duplicate charges from repeated clicks are prevented by disabling the pay button while payment is in progress; if you still see two charges, contact us with the timestamps and we will reconcile with Stripe.

6. Inventory after payment

If we cannot fulfill an item after payment (for example, stock changed during checkout), we refund the affected amount rather than leaving the payment captured without an order.

7. Contact

info@51wood.ca · (416) 298-0711 · 115 Ironside Crescent Unit 11, Scarborough, ON M1X 1M1. Contact us.