Shipping Policy

This policy explains how 51K.ca ships orders within Canada and when pickup may be available. Checkout shows a live estimate before you pay.

1. Warehouse origin

Shipped orders leave our central warehouse at 115 Ironside Crescent Unit 11, Scarborough, ON M1X 1M1. We currently fulfill Canada Post shipments from this location.

2. Service and destination

• Carrier: Canada Post (domestic parcels).
• We ship to addresses in Canada. A valid Canadian postal code is required for a quote.
• Delivery speed depends on the service selected at quote time (for example Regular Parcel or Expedited Parcel when live rates are available).

3. Shipping fees

Shipping is calculated at checkout from destination postal code, package weight, and origin. When Canada Post rating is configured we use live rates; otherwise we show an internal zone-and-weight estimate. The amount displayed in the order summary is the amount included in your payment. Pickup (when enabled) has no shipping fee.

4. Processing time

In-stock warehouse items are typically prepared within 1–3 business days after payment is confirmed. Transit time is in addition to processing. Delays can occur for weather, remote destinations, or carrier disruptions.

5. Tracking

When Canada Post provides a tracking number, we include it in order updates or on request. You are responsible for providing a deliverable address and for collecting the parcel or following carrier hold/pickup instructions.

6. Pickup

Store pickup and Portable Shop pickup may be offered on checkout when that program is enabled. Pickup is free. Bring your order confirmation. If a location cannot fulfill an item after payment, we will contact you to arrange another location, shipping, or a refund in line with our Refund Policy.

7. Damaged or missing parcels

Inspect parcels on arrival. Report damage, shortage, or non-delivery to info@51wood.ca within 7 days of the delivery scan (or expected delivery date if there is no scan), and include photos where possible. We will work with the carrier on a claim or replacement.

8. Contact

Shipping questions: info@51wood.ca · (416) 298-0711. Contact page.